How do we protect your privacy?
We do everything to make you feel safe with us. In this document you will find all the necessary information about how we protect your privacy: what data we obtain, how we use it, with whom we share it, how you can control the processing, about the measures by which we protect your data and also about the rights you have in connection with the processing you have.
During processing, we comply with all regulations regarding the protection of your personal data.
Who we are and where you can contact us
The operator in the processing of your personal data is:
BODY NUTRITION S.R.O ,
We do not have a designated person responsible for the protection of personal data. If you have any questions about this document or the processing of your personal data or you want to exercise your rights described in this document, you can contact us by e-mail at info@realpurehemp.es or in writing at our company address.
What data we collect
When selling goods through our e-shop www.realpurehemp.es, we obtain the following data about you:
Purchase Data
When making a purchase, we require data necessary to process the order. Mandatory data are therefore only those without which we cannot send you the purchase and process your order, such as your name, e-mail address, delivery address, telephone number and the subject of the order itself.
Account creation data
If you decide to create a user account with us, we also collect all related data. Here, too, the mandatory data is the login name and password, your first and last name, e-mail address, postal address, telephone number. We use this data to be able to communicate with you.
News by e-mail (newsletter)
If you give us your consent by checking the box during registration or signing up for newsletters, we store your e-mail address and name for the purpose of sending information about products, special offers and news. Consent can be revoked at any time via the unsubscribe link, which is placed in every e-mail message sent.
Data obtained when visiting our e-shop
When you access our pages, we also obtain data about how you use them. This is information related to your interactions with our services, such as when you access our sites, what you search for, when you create an account, and when you log into your account.
We also collect data about the devices and computers you use to access our services, including the type of browsers, information about operating systems, possibly information about your mobile device, information from which website you access us, the pages you visit, and information from cookies and similar tools.
How we process data
We process the data we have obtained about you for the following purposes:
Providing Our Services
Based on the data we receive from you, we can deliver our products to you in accordance with our Terms and Conditions. We use the data we receive from you when creating an order to process it. We also need this data for our accounting in order to properly issue an invoice in accordance with the Accounting Act.
The data and information we have obtained about you while providing our services and after logging into your account are used to ensure that your account and the data available to you in it are up to date.< /p>
Communication with you
We use your contact information to send our notifications related to the processing of orders and the provision of services or when we want to respond to your contact, when you ask us what is happening with your order, you want to report to us e.g. a new delivery address, or you ask us to change your data in your order or user account. We also process your contact information as well as information about your purchases in case you complain about the delivered goods.
Security and protection of rights
We also use your data to ensure the security of the services provided, to respond to claims made against us, in proceedings before state and other authorities that control our activities, and to enforce claims we have incurred.
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Cookies
Like many other companies providing their services on the Internet, we also use cookies.
Cookies are small pieces of data that are stored in your browser or mobile device while browsing websites.
Individual cookies have a different period of “durability” – a different time of storage on your device. Some cookies are deleted from your device after you close the browser window (session cookie), others remain stored on your device even after you finish browsing our website (permanent cookie) .
Why do we use cookies?
Cookie files allow us to remember your actions and preferences (for example, login data, order data in the shopping cart) over a certain period of time, so that you do not have to enter them repeatedly every time you return to website or you are moving from one website to another.
Cookies also help us understand what interests you on our website, whether it is clear enough for you and whether you can find what you are looking for on it. So we also use cookies to improve the user experience.
Cookie files can also record additional information, such as the number of visitors to our website and which subpages of our website you visit most often. They are also used to show you advertising and page content that is relevant to you considering your interests and needs.
What cookies do we use?
- Functional and technical cookies – these cookies ensure the proper functioning of our website, for example, they ensure the function of logging into the user account on the site, storing goods in the shopping cart, or they detect attempts at unauthorized login to the account. Without these cookies, our website would not function properly, their use is necessary and therefore we do not ask for your consent to store and access them. We also include cookies in this category, thanks to which we keep the contents of the basket for you even without you being logged in.
- Analytical cookies – these cookies are used to obtain traffic data our website, information about searches made on our site and also to find out how you move around our site so that we can make it as easy as possible for you to use. Since we have taken measures to prevent their misuse (anonymization on the part of our suppliers) and at the same time measures have been implemented to easily control and limit the use of these cookies, we do not ask for your consent for their use.
We use the following third-party solutions for these cookies:
| Google Analytics | Address: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland You can find more information about privacy here, while to refuse cookies you can install the software plugin available here. |
How can you change (disable/enable) cookie settings?
You can set the cookies used on the website www.realpurehemp.es in your web browser. Most internet browsers are initially set to automatically accept cookies. You can change this setting by blocking cookies or by notifying you if cookies are to be sent to your device.
Instructions for changing cookies can be found in the help menu of each browser. If you use different devices to access the pages (e.g. computer, smartphone, tablet), we recommend that you adapt each browser on each device to your cookie preferences.
If you are concerned about your digital privacy, below you will find links to instructions to delete or block cookies. It all depends only on which internet browser you use.
Chrome: View tutorial< /a>
Safari: View tutorial
Firefox : Show instructions
Opera: View tutorial
Edge: View instructions
We will respect if you change the default cookie settings. However, turning off some cookies may have an impact on the use of some functions of our website.
Legal bases
Even if we do not want to burden you with legal terms, in accordance with the requirements of the legislation on the protection of personal data, we must inform you about the legal basis for processing your personal data, which are:
- Performance of the contract – in the case of ordering goods and setting up a user account, but also in the case of your participation in a consumer competition.
- Performance of our legal obligations< /strong> – when storing data about you and your order in our accounting or when making data available to state and other authorities that supervise our activities or that resolve disputes or implement decisions.
- Our legitimate interest – in the improvement and personalization of our services, some marketing activities, or in connection with security and protection of rights, as we stated above. In these cases, we always carefully consider whether the processing will not constitute an unreasonable interference with your rights.
To whom we make the data available
Personal data that we process as an administrator and as a processor can be made available exclusively to our associates who provide administrative and technical support for the operation of the e-shop website, or to other entities only for the purpose of fulfilling legal obligations.
We do not publish, make available, or provide your personal data to any other entity, except in the situations described below:
Disclosure of data to third parties
The data is made available to third parties in the case of the delivery service you chose when ordering. We currently cooperate with the following companies:
For the purpose of transport:
GLS General Logistics Systems Slovakia s.r.o.
address: Budča 1039, 962 33 Budča, Slovak Republic
IČO: 36624942< br>Registration: in the Commercial Register maintained by the District Court Banská Bystrica
section Sro, Insert number: 9084/S
Analytical and advertising services
We also work with partners who provide us with analytical and advertising services. These allow us to better understand how users use our website, place our advertising on the Internet and measure its performance. These companies may use cookies and similar technologies to collect data about your interaction with our services, as well as other pages. You can find more information about these services and options for protecting your privacy in the section about Cookies.
For legal reasons and to prevent damages
We may also store your data or make it available to other persons in order to comply with obligations arising from legal regulations, from the requirements of state and other authorities, to assert our claims or to defend ourselves in proceedings where others assert them against us.< /p>
The categories of third parties to whom we make personal data available for these reasons include, for example, courts, state and other authorities responsible for exercising control over our activities, resolving disputes or implementing decisions, or our legal and accounting advisors and auditors.
Transfer to third countries
We currently do not transfer your personal data to third countries outside the EU. Any processing of personal data is carried out exclusively on the territory of the EU.
How we protect your data
We want to assure you that your personal data is safe with us. In accordance with the requirements of applicable legislation, we implement all necessary security, technical and organizational measures to protect your personal data. Electronic data is stored in a protected database on its own secure server stored in a data center exclusively in the European Union. We protect the database containing personal data against its damage, destruction, loss and misuse.
How long we keep the data
We keep the personal data related to your user account as long as you have an account set up, as they are necessary for us to be able to operate the account for you. If you do not have an account created (you did not create a password during the creation of the order), we store your personal data related to the completed order for the necessary period, which is usually five years from its delivery.
What are your rights
From the fact that we process your personal data, You have several rights. If you exercise any of the rights listed below, we will inform you about the processing of your request within 30 days from the date of its delivery to us. In justified cases, we can extend the mentioned period to 60 days, which we will inform you about.
How to exercise your rights
You can exercise your rights by sending an email message or a written request to our contact details.
In your application, please include your first name, last name, e-mail address, or address of permanent residence. If you do not provide us with the above data, it will not be possible to comply with your request. We require this information from you in order to verify your identity and not provide your personal data to an unauthorized person.
Right of access to data
You have the right to receive confirmation from us as to whether your personal data is being processed, and if we are processing your personal data, we will provide you with information about what data we are processing about you, for what purpose, to whom your personal data was provided , whether they were transferred to a third country and how long we will keep your personal data.
Right to rectification
To err is human. If you believe that our company is processing incorrect personal data about you, you can exercise this right directly in your account settings in the “My Account” section or ask us to correct them. It is important to us that we process the correct personal data about you, so be sure to use this right whenever, for example, you move or any of your personal data that is important for your relationship with us changes.
Right to erasure (right to be forgotten)
You have the right to delete your personal data that we process about you, if the following conditions are met and legal exceptions do not apply:
- the data are no longer needed for the purposes for which they were obtained
- you withdraw your consent to the processing of your personal data and there is no other legal basis for their processing
- you object on the basis of In your specific situation, the processing of your personal data, processed on the basis of a legitimate interest and the legitimate reasons for processing do not prevail or you object to the processing for the purpose of direct marketing
- personal data were processed illegally.
In the event that your personal data is published and you exercise the right to deletion with us, we will also delete such published personal data. At the same time, we will inform other recipients of your personal data that you have exercised the right to erasure and should therefore delete all references to your personal data, if this is technically possible, taking into account the available technology and the costs of implementing these measures.
If you cancel your account with us, we will delete the data where possible and cancel the account within 10 days. However, for technical reasons (e.g. due to data backup), it may happen that some data will be deleted after a longer period, which should not exceed 60 days.
Right to restriction of processing
You also have the right to ask us for a temporary restriction of processing in the following cases:
- if you believe that we are processing incorrect personal data about you, until the correctness of this personal data is verified
- the processing of your personal data is against the law and you decide to request a restriction instead of deleting your personal data their processing
- we no longer need personal data for processing purposes, but these are necessary for your own purposes of proving, exercising or defending your legal claims
- in case you object to the processing of your personal data, to verification periods or legitimate reasons for processing personal data outweigh your legitimate interests
Right to data portability
You have the right to receive personal data that we process about you based on your consent and/or contract and we process them by automated means, in a structured, commonly used and machine-readable format. You can also transfer this data to another person, so if it is technically possible, we will transfer your personal data directly to the operator of your choice at your request.
Right to object
You have the right to object for reasons related to your specific situation to the processing of your personal data, which is carried out on the basis of our legitimate interest, including the right to object to profiling based on our legitimate interest.
You also always have the right to object to the processing of your personal data if it is processed for direct marketing purposes.
Filing complaints
In the event that you believe that the processing of your personal data by our company is in violation of the applicable legal regulations on the protection of personal data, you have the right to file a complaint with our main supervisory authority – the Office for the Protection of Personal Data of the Slovak Republic. We will be happy if you first inform us about any suspicion so that we can do something about it as soon as possible and solve the possible problem.
Confidentiality
We would like to assure you that our employees and collaborators who will process your personal data are obliged to maintain confidentiality about personal data and about security measures, the disclosure of which would endanger the security of your personal data. This confidentiality also lasts after the end of contractual relations with us. Without your consent, your personal data will not be released to any other third party.